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James Leong is a Directive Communication Psychology Certified Trainer
James Leong is a Directive Communication
Psychology Certified Trainer
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Success with Difficult People
(Code: SDP) (Customisable)

It enhances my communication skills when dealing with difficult people. Enable me to build better rapport with my family and colleagues; James did that in a fun and entertaining way."

Handling Difficult People, Civil Service College

Master Trainer James Leong recommends:

After this course, you can be more effective with your co-workers, bosses, subordinates, customers and family members. You know what makes people defensive and uncooperative. You have appropriate strategies to better manage your emotions and to gain cooperation from others. You are more assertive and know how to deal with the key types of difficult people in your daily lives.

Why is this programme unique?

Our Master Trainer, James Leong, has more than 17 years of professional, management and training experience. His career spans across auditing, financial control, financial planning, sales, management, consulting, coaching, entrepreneurship and training. In his training programmes, James Leong has worked with international participants, senior management, students, teachers, uniformed personnel and professionals in both private and public sectors. This extensive experience enables him to understand people and communication issues. He shares his many unique insights to create an enriching learning experience for participants.

Course outline for 2-day workshop

- What causes a person to be difficult
- How to communicate for better results
- How to create instant rapport with anyone
- How to avoid common mistakes in communication
- Useful language skills
- How to prevent your hot buttons from being pushed
- How to respond under stress and pressure
- What are the different types of difficult people and how to deal with them
- How to recover lost territory, regain control and start afresh

Who must attend?

Everyone who needs better results when communicating with others.

What can you expect of your learning environment?

- Realistic training scenarios
- Practice and feedback
- Highly interactive and supportive team learning
- Quick and observable progress in learning
- Personalised coaching

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